I just found out big Red aka vzw dont offer any activation fee waived even been promised by store rep or placing order for device on phone or on www.vzw.com
store rep may advised you saying no activation fee but its lie.
i just want to post that so BE AWARE.
They have occasionally had promotions where the activation fee was credited back to the customer when purchasing online and sometimes in the store. Those promotions might not be active currently.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Activation fees are charged to VZW when a new line is activated. They pass that cost on to the customer. Activation fees have been art of cell phones forever. They aren't new.
Also, you have been a regular member of this community for a while now. You should understand that this is how it is. If there isn't a specific promotion from VZW for activation fee waivers then you're not likely to get it. As far as what a rep said, remember the last paragraph in your customer agreement.
Este Acuerdo y los documentos que incorpora constituyen el acuerdo completo entre usted y nosotros. Usted no puede basarse en ningún otro documento o declaración sobre dichos asuntos vertida por los representantes de ventas o Servicio al Cliente, y no tiene otros derechos con respecto al Servicio o a este acuerdo.