Hi. Thank you. Yeah they haven't been much help because they don't control the Voice Mail end of the service beyond being able to reset a password which I can do on my own anyway. It appears that verizon controls how the voice mail is set up in terms of internal settings like if visual voicemail is enabled on the account. There is no way for Tracfone to turn off visual voicemail if it is set on the voicemail of the account because apparently only Verizon has access to that. But anyway, I didn't really think I was going to get help here with this since it is Tracfone providing the Verizon voice/data service. I guess I can make it work since it does send me voicemail notifications when I have a message so its not the end of the world but it would be nice if it worked as it normally should and as it does on other Tracfone verizon phones I have seen. But thanks anyway.