@Tinseys We understand the importance of having your voicemail working properly. Lets guide you in the right direction. Here at Verizon we do not have access to assist with Tracphone features, and we don't have a specific department to help with Tracphone. Although you mentioned you've tried working with customer service please dial 800-867-7183 to receive assistance from Tracphone representatives.

JoelD_VZW

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