Thank you Anthony. I'm so ready for this to be over. In all the twenty plus years that I have been with Verizon I have never had a problem of this magnitud. And have always be very happy with the speed in which the problem was resolved. Until this time I have never had a issue with any of the customer service reps. This time I have had is with two.

also I found a neighbor that has just moved into my neighborhood that have Verizon and they are having the same issues starting around the same time as mine. Thank you for your time and trouble trying to resolve this issue. James