Re: Billing mess-ups
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I'm sure agents who spend hours on the phone with unreasonable people appreciate your feedback that they suck.
If something were truly a system glitch, that'd be something out of anyone's hands--even supervisors. If you owe a company money and payment was taken out, they aren't going to give it back.
There's a reason Verizon promotes self serve. Use the My Verizon app instead of calling.