And just for openness and honesty, Here is my reply:

"How is that in any way helpful as you stated in the community forum reply?  When we combined the accounts we paid off the balance fees that were there at the time.  We never received a bill or a phone call.  How would we have known that there was still fees being added to a closed account?  we did it all over the phone and paid what we were told to pay.  I understand that you have 0 care regarding your loyal customers.  Luckily for me, there are many other cell phone companies in my area.  for a service we pay so much for, I would expect that something this minor could be resolved.   We pay Verizon at least 3,072.00 a year for service.  And over a 60.00 fee (for what we still don't know as we NEVER received a bill but simply paid it as soon as we found out that it was existing) we are now stuck with an extra 100.00 a month on our mortgage.  So to us, our business and loyalty Mean ABSOLUTELY NOTHING!"