We have been extremely let down and disappointed by Verizon customer service or whatever it is you wanna cal it. Two days, two calls over 1 1/2hrs of waiting with zero resolution. Ummmm, figure your shit out Verizon or you will continue your slide into third place. And please don't patronize me with some minions response apologizing with your scripted template of apologies. If you really cared you wouldn't see all these complaints.