We absolutely care you remaining our valued customer, immto. I’d like to be sure we clear everything up regarding your plan and phone options so I’ve sent you a Private Message here in the forum. Please access https://community.verizonwireless.com/inbox to continue.

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!