The point is that the original order was never filled correctly and the company has had 4 opportunity's to rectify. The phones have not been activated and the ball was in their court to correct the problem but I am the one who is being punished for their incompetence.They broke the agreement with me by not sending me what I have paid for in a timely manner and that is why they provide BAD CUSTOMER SERVICE. If they can't wave the 14 day return period because they made the mistake, I should NOT he held accountable. How can i company hold their customer to such a rigid policy when they clearly have zero accountability for their own actions.