If you are unable to find the email from Verizon, the best thing to do would be to contact them at 1-800-922-0204 and explain to them the offeryou received. Keep in mind, Verizon does not pay Sprint directly for the ETF fees. You are responsible for paying these fees first, and obtain proof that you paid the fees, then provide proof to Verizon that it has been paid. Once they receive the necessary documentation showing that it has been paid off, they will then process your promotion. Keep in mind that this process can take several months.