Re: Verizon gave away phone number of 50 years and have no idea how to resolve it!!
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It sounds like someone from brighthouse requested a service change and used their number on accident. (it could be a simple mistake like keying in the number wrong or something) but I would try to call the other carrior. They might be able to stop the port request if not i would get incontact with the fraud department considering this is an unauthorized change to the account.
Best of luck getting your parents account figured out.