Well this phone is my father's and its an older flip-phone and has no sim card.Its a locked Verizon phone.Its a LG vx8300 and it also has no wifi . I still think its something to do with provisioning,or the programming from Verizon,and I suspect it may be that with this last update that these phones are no longer supported.Hopefully,today I will be able to find the time it requires to stay on the phone with CS and get this worked out. He has had this phone with them for 4 years,and it would have been nice if they would have contacted him if they were going to discontinue supporting his phone,but I guess they don't have time for that.Thanks for the input,though.