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I was at Tyler Mall in Riverside, CA, and the employee there told me that Verizon was having an event. The event day was 9/12/16. I was told that if I add a line that day I would receive 2gb of mobile data for free, so I added 2 new lines. After a few days I did not receive the free 2gb so I called to ask what was going on. I was told that I had to pay the first month's bill in order to get the 2gb. So I waited and I did, but I still didn't get my data. I called back and then he told me that I had to confirm the 2gb that I was going to get through the mail. I never received any mail so I called the Verizon customer service. I was told that no such mail was sent. I wasted money getting two lines. The employee name is Nia [Removed]. What can I do so I can get my 2gb for the 2 lines I have purchased? I'm really frustrated for this employee and what is going on right now.
Personal information removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator