Cheated out of 2gb
KYUJI45
Newbie

I was at Tyler Mall in Riverside, CA, and the employee there told me that Verizon was having an event.  The event day was 9/12/16.  I was told that if I add a line that day I would receive 2gb of mobile data for free, so I added 2 new lines.  After a few days I did not receive the free 2gb so I called to ask what was going on.  I was told that I had to pay the first month's bill in order to get the 2gb.  So I waited and I did, but I still didn't get my data.  I called back and then he told me that I had to confirm the 2gb that I was going to get through the mail.  I never received any mail so I called the Verizon customer service.  I was told that no such mail was sent.  I wasted money getting two lines.  The employee name is Nia [Removed].  What can I do so I can get my 2gb for the 2 lines I have purchased?  I'm really frustrated for this employee and what is going on right now.

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Re: Cheated out of 2gb
Acrillix
Specialist - Level 2

Effective Period: 7/28/16 - TBD

Details: You can receive an extra 2GB per month when upgrading or activating a new smartphone line with device payment or at retail price. You must be on 8GB New Verizon Plan or higher. 2-year contracts are not eligible.

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Re: Cheated out of 2gb
vzw_customer_support
Customer Service Rep

We want to ensure your concerns are addressed. So we can submit feedback please send us a Private Message regarding this. KleoL_VZW
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