Four bill cycles is entirely too long to deal with this concern, KARKIR52 and I assure you that we want nothing more than to to review the submission for details. Let's make sure we get things heading in the right direction.

Just for clarification, have you had the opportunity to contact our representatives from the trade in department (800-416-8894)? Was the trade in processed online or at a store location? Please reach back out to us at your earliest convenience and we will be ready to continue helping.

SteveR_VZW

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