What's going on with my service?

Miembro

So for some reason my data is horribly slow at work. It shows one bar of lte but speedtest show the download speeds as .46 and upload speeds of .02. This is crazy. I just switched to Verizon from Tmobile and I never had this problem at my job with Tmobile. Honestly even when I switched to Verizon last week, the service was better than it is today. The past two days have been horrible. I'm really thinking about switching back. Tmobile upload speeds are faster than Vz in my area and this current problem is bothering me. I came over to Vz, have a new Iphone 7 Plus that can't access the internet and drops calls. All of this is at my job. (Zip code 28211). Tried resetting network settings, re-seating sim card, restarting device etc.

Chat with tech support yesterday and they opened a ticket. Kinds of reminds me of the old sprint service from 5 years ago where you open a ticket and nothing changes for years and you just leave. Not sure how long this ticket is going to take to get resolved.

Hopefully this is just a rare occurrence and Vzw really just has a situation they're taking care of. Since I'm still in my period of giving the phones back and leaving I'm considering it. My plan with Tmobile was actually better but I decided to give it a try here since Vzw is known for reliability and Tmobile isn't. At least not outside of city limits. Service has been great the week I've been a customer here but the past two days hopefully aren't sign of times to come.

Etiquetas (1)
0 Me gusta

Re: What's going on with my service?

Empleado de Verizon

Slim-28. we are proud to have you a part of our network and it is troubling to hear about the experience you're having. I'd be happy to take a closer look at the phone and coverage area to uncover answers on why this is occurring.

We have reviewed the affected area and do see that there no existing alerts for our service. I'm glad to hear that our tech support representative created a ticket for you. Our network team will review all of the details that were provided and you will receive a communication from. We appreciate your patience and look forward to resolving this. Please reach back out to us for any other questions or concerns and we will be ready to continue helping.

SteveR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Me gusta