The VZW reps that roam this community forum probably won't be able to assist anyway since can only account postpaid accounts and not the prepaid accounts.
One possible reason is a network extender has to be registered to the MyVerizon account of the account owner to a postpaid account. The prepaid customers are likely to not have this option.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.