Re: Who is responsible for the horrible online experience?

Verizon Employee

That is not the experience that we want any of our customers to go through, KEVFRA0. We strive to have high security and easy access at the same time. We value you and do not want to see you leave our family.

I am sending you a private message so I can personally look into this for you. You are correct that we no longer have email support. We are now available on Facebook, Twitter, Chat and by calling in.


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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!