I've been a customer too for 20 years and fed up with being misinformation especially about how many gigabytes two teens and one in college would use.  They'relate expensive so for not having unlimited data. With 4 phone lines my bill has risen from $360 to $500 plus a month. Actually 5 lines, the tablet that I never use.  I was told it was one thing, but find out it just a large phone.  We didn't need it.  Felt hustled and misled, again.  Customer service is nothing like it use to be.  I guess these phones are big business.  Forget quality service and tell lies or not tell it at all.  You're paying $600 plus for a phone, but if not working properly they replace it with a refurbished phone.   I can agree based on depreciation, but whoooaa not after 2-3 mos. Paying for brand new, but now I get to pay for broken and repaired phone.  That's the best trick ever.  Frustrated with you.