It is disappointing to read about your experience toracat. We want to be sure to get this addressed. As aarons420 mentioned, you can send us a DM on Twitter or reach out to us in a private message on Facebook. We await your message and look forward to assisting you further.

RashadM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!