I had bought the phones in September at best buy.  I did not realize that my husband was paying a monthly fee for 2 months so when I found that out I started contacting Verizon as we were told when we bought them it would be a buy one get one free phone.  well I have talked to several different people at Verizon with the same answers.  they don't see that promotion but when they look a 2nd time they find it and will take care of it.  I talked to someone again a couple weeks ago and they told me it would be taken care of the next day and yet I am still paying for the phone.  so I talked to another agent the next day and she told me that I had to talk to the rebate center and that whatever the person told me before that had never been done.  I told her I have talked to the rebate center and they send me back to where I started.   I am very dissatisfied with the company.  they gave me a 25.00 credit for the hassle instead of the free phone.   I never would have spent 1200 for 2 phones.