I have dealt with Verizon customer service for the last few weeks.  After thinking I have a solution to my problem it never gets resolved.  I bought 2 new phones and was told it was a buy one get one free special but I have gotten charged for both.  I never would have paid 1200 for 2 phones.  Anyway after talking to several agents and each one telling me it would be taken care of I am still paying for 2 phones.  I was told a couple weeks ago it would be taken care of the next day and of course it wasn't so I called back yet again and had to go through the whole ordeal again for the 5th or so time.   So when I called last week I was told they would call me by 3:30 of that day and guess what no phone call.   It's the worse company I have ever dealt with.