Well actually I take it as a lesson that Verizon Wireless Representatives, on a Chat line supposedly to help their customers with questions about their Verizon Wireless Services don't even fully know their own product.  Even when they excuse themselves for a few minutes to "investigate" the question for a solution. So it was frustrating that I had a problem that even Verizon themselves said was un-fixable.

You can take that as a lesson to fully understand the whole situation before you hand out "motherly" advice.

I still thank you for your original advice.