AMYAND20, we want to ease your frustration and make sure that all of your concerns are addressed. For a limited time, you could trade in your device that is in good working condition. A device is considered to be in Good Working Condition when it can turn on/off, the LCD screen is free of cracks and functioning correctly. Additionally, the device and connecting ports are free of visible corrosion and water damage, the battery is present, the device and charging ports are free of cracks, dents and are not missing any pieces or chunks. I apologize. We don't have the ability to view that device from here to reappraise your device. However, I trust that the request that was submitted for you will determine the true value of your device. It generally takes up to 10 business days to complete that request. Have you been contacted by phone or did you call us back at 800-922-0204 to verify if your device was in route back to you?

LasinaH_VZW

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