Yes i I was talking to a repressive nicely in the beginning but I was in hold for more than 20 mins to find out for the term and condition of the trade in process. she sent me pictures to look at it which I tried to download but I couldn't download it. she told me it is a common question but oviousy she does not know where to find the source. I am not upset at her personally but she is representing Verizon. I was on he phone with a represeative and a supervisor for almost one hour. so now you tell me I have to nice to her to get my trade in value to work? What can you, Verizon do work hard for the customer instead of customers work hard

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