Got Messed Over By A Verizon Rep
DMStewart
Newbie

Alright, here is my issue.

In April of 2016 I went to a store in Metairie, Louisiana where I added a friend to my line. This was during the promotional period and I got an iPad Air 2. A representative named James [Removed], (who turned out to be a support specialist) helped me add my friend. He then told me I could finance accessories and the extra phone for 24 months. I found out this was not true in itself. So I am now being charged 1300 dollars by Verizon because I thought I could just pay monthly (like payment plans except just pay a little extra) and it would disappear. Nope. Not happening. The taxes on the item were paid and then the full amount of the accessories dropped on me. It was around 500 dollars in accessories. A lifeproof case, screen protector, case for the ipad with a keyboard as well. So I tried to do payment plans and it just wouldn't work. Then I finally caught myself and realized this was a mistake by Verizon and not me. Unhonorable people who lie and con to get a bonus check isn't something I can control, and that is the truth. So why am I trying to pay for something that isn't mine?

So let me tell you my course of action over the months.

I have called Verizon NUMEROUS of times.

Everytime I call, I get transferred to Financial Services of course. I explain to them my issue. I then get told they can't do anything except take a payment of 680 dollars to restore services.

I get transferred to retention and get told I need to pay 390 dollars to get services restored.

I get transferred to customer service and get told they can't justify crediting my account. Because they just can't.

Its always the same thing. Asking me for a payment. You know what happened, you KNOW and understand that its wrong that he lied, yet you still tell me to pay for it?

I even tried to cancel service and it was 2000 dollars to LEAVE Verizon. I'm in a box and nobody is helping me. I'm just being asked for more money every time i call Verizon. Even when I call and not talk to anyone "To make a payment please press 1" its like that is their priority. And it showed in this rep and his actions. He got his bonus check. I'm sitting here being told I have to either pay 1300 dollars or 2000. I just feel like they don't care enough. and its saddening. Is there anyway I can talk to someone who understand and will actually HELP? I'm tired of talking to people who just wanna make a check.

personal information removed as required by the Verizon Wireless Terms of Service

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