Stories about verbal promises that don't come true being made by Verizon Wireless sales associates are all too common. More often than not, the replies being given by managers is that the associate "made a mistake and should not have said that". Often the verbal promises cannot be honored.

Best to keep in mind the old saying that there is no such thing as a free lunch. For example...if Verizon Wireless gives away a free 4G/LTE tablet with the purchase of a smartphone, best believe that a second phone line will be activated and billed accordingly as a part of the deal regardless of what the associate says or doesn't say.

Ultimately, the conditions and stipulations spelled out in the contract & documents that the customer signs have the final say.