I agree. I read the whole post in the hope that there would be a problem that we could advice you on. Simply stating that the shipping was messed up doesn't help us help you.

I hardly believe that you could have lost tens of thousands of dollars over your phone not being shipped. If that is the case and you rely so heavily on you mobile phone to make that much money, I would kindly suggest that you have at least 2 other phones that function properly in the event of an emergency. Having only one device with no backup is poor planning for someone who needs it to make "tens of thousands of dollars".

If you would like to tell us what the actual problem is then we can try to help you. Otherwise, we can only guess that you were trying to get something unreasonable accomplished and that you are upset because Verizon wouldn't do it.