I had some fraud on my account a while ago, someone I knew walked right into a store and made LOTS of changes on my account, resulting in my bill being well over $1200..even though I had passwords on my account to prevent changes being made and they didn't check ID..this obviously wasn't my fault and they would not fix it for me or take off what was charged to my account. I felt violated, that someone could literally walk off the street and do this and I am held responsible. I felt even worse that Verizon is making me pay...months and months have passed and I have been trying to pay this off, after losing my job and taking care of a sick parent, and it seems that I am paying more and more..from something that I never did in the first place. Is there anything that I can do before taking legal action? I didn't want to do that but I literally can't afford to pay for someone else's mistakes.