Thank you I have written my letter. I have also since spoken with a few reps and things are "almost" fixed but the issue still remains -many many customers complain about the same thing with Verizon and that is: The lack of communication when you call in. You don't always get told the same thing which confuses people. I will give credit where credit is due and I spoke with a Verizon rep today thru email that fixed an activation issue. I got the SIM cards this morning around 11 but I got them x 3! Also, I was charged for one set. That has since been taken care of though after a rep helped me get one phone activated. She was very nice and knew what she was doing. A little later I ran into another problem and a very helpful tech got it fixed after about an hour of trying to figure it out. Thanks again.