DGP1111, I apologize to hear about your store experience. We never want you to feel pressured into anything. Upgrading should be an absolute joy!

Some customers enjoy a proactive approach when entering the store location, but you it is our responsibility to listen to you, and act accordingly.

Please provide us with the store locations in which you have experienced this. Your feedback is always welcomed. You can always ask for a store manager to complete feedback on your experience in the store whenever you feel uncomfortable as well.

MarcusS_VZW
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