Well...glad to see it is not just me.  I have been having the same issues, submitted it all the way it was suppose to be done.  Got told on 2/8/16 that everything was fixed.  Today got an email stating "Household Max Reached" ?  Okay...now, waiting online for a rep for almost a hour, also on hold with the (844) 408-8470 phone number for 25 mins and finally get rep.  She asks how many phones, nothing about tracking, and puts me on hold?!?  Okay, seriously...Verizon needs to teach the people in the store how to go over terms and limitations, need to do a WHOLE lot better on customer service and their knowledge, as well as the wait times to even get someone to talk to you.