Re: Unable to honor promo what was emailed
vzw_customer_support
Customer Service Rep

Banks.briand


Our goal is to make every interaction with you a great one. It saddens us to hear that your current upgrade experience did not go as expected because we know how valuable your time. We always want to provide our customers with the best options for there lines. We do have various account promotions that are line specific.  Is line your particular line currently eligible for an upgrade as well?  Are you currently on a Device Payment Plan?  

YareliM_VZW
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