How much time to spend on what amounts to less than $15? I've already spent hours trying to figure out why my battery life was so bad once my phone - which I had for less than two years, still under contract - was updated to Lollipop. I found out it was a known bug. I restored my phone to factory default and the problem continued. I researched how to root my phone, only to discover it wasn't rootable. I spent time at the local Verizon store and with online customer service. I was told a "service center" could restore my phone to Kit Kat, but no one could tell me exactly where the nearest service center was. I wrote you a letter explaining why I was anticipating a refund. You called me to explain why I would not be getting a refund. I'm "going public" by writing this, and then I'm moving on.

I've been with Verizon for years and overall I've been happy with you. Even though the local Verizon store and the person on chat couldn't help me, they were very pleasant to deal with. But when I hear (literally) "How can I make your day amazing?" and "Your happiness is Verizon's goal!", this leaves a really bad taste in my mouth and reminds me that you're just another large company looking for profit. For me it's less than $15. For other customers it could be a lot more. Yes, some customers would do better to have their service end at the end of the billing cycle. Why don't you talk to customers when they contact you to cancel their service? Take a look at their usage for the month - does it look like it could be close? If so, advise them of that and ask the customer what they want to do.  You do this when someone switches plans mid-month - why can't you do it when someone discontinues their service?

My time is more valuable than the small credit I won't get getting.  Time to move on.