Family Base - Blocked numbers are not being blocked


I have added about a dozen numbers to my daughters line using Family Base.  Those dozen numbers are still contacting her through calls and texts.  This has been well over 24 hrs and more toward 72 hours + that some of the numbers have been blocked.  Is there an issue with Family Base?  I have turned off iMessage so I know that the texts are not iMessage based.  There are no 3rd party apps like Kik or Snapchat installed on the phone.  I have read through all of the instructions online.  Unany help or guidance would be appreciated.