I have had the Home Fusion for two years and have contacted the Verizon techs multiple times over that time.  I always get directed to the (level 2 ??) supervisor where they tell me the problems will be cleared up very soon and I am issued a Trouble Ticket.  When you are passed to the level 2 supervisor that is the end of the line.  I continue to have the same problems and it has not gotten any better.  My service is in North Louisiana.  This could be a great product if they really wanted to fix the problems.