Deg79,

It’s truly disheartening to see that you are having issues with your equipment return. We want this to be as painless as possible. We are here to help and make sure you are in the device that will work for you. You mentioned that you had taken it to the store and the return would not go through. Was there an error that was being experienced? Where did you purchase this phone?

SandyS_VZW
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