For the past week I have been trying to return my phone to Verizon. I first took it in to the Verizon store, but the return would not go through. After a discussion with customer service, it seems they do not have the authority to process a return. Trying to call the customer service numbers was similarly unsuccessful. After following the prompt the first time, expecting to hear a voice after the ringing finished, I heard what sounded like a jackhammer and the call disconnected. The second time listening to the prompts and not finding a suitable option in the first three, I pressed four, but there were no prompts after so eventually I ended the call. I would have tried mail, but seeing how the return period is so short, the time would run out before receiving a response. So here I hope to get in contact with a representative who will help me return the phone.