Re: Upgraded Device, returned old device, received confirmation it was received, but am now receiving texts..
atatheaternearu13

The order number was [removed] and the submission I.D. says [removed].  Also, I called customer service last week to let them know that the phone number listed on order [removed]did not match the phone number of the phone i was returning.  The order has [removed] listed on it(one of my other lines on my plan).  But the phone I returned was the old device associated with[removed].  The customer service person told me not to worry that a little detail like that wouldn't matter as long as the correct serial number phone was returned and it was.

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