Thank you for reaching out to us, Whee5604. We want to make sure you receive the credit that is owed to you. Just to clarify, did you use our Trade-in Program to receive this credit? Please contact them at 800-416-8894 I am confident they will be able to further assist and find your missing trade-in credit http://www.verizonwireless.com/support/trade-in-program-faqs/ .

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