Re: Why does Verizon hate it's long term customers?
vzw_customer_support
Customer Service Rep

Tiburonium

It is great customers like you that have provided the foundation for which we have been able build upon. We highly value your long-term loyalty with us. On the More Everything plan, line access for a smartphone is $40.00 per month while on a contract. If you are using the device payment plan, you receive a discount according to the amount of data you have. If you are out of contract for that line, you also can receive a discount on that line. This is to offset the cost of the large discount we are providing you. This has been the case ever since phones were discounted with a 2 year contract. This is the same on the new Verizon Plan. If you purchase a phone with monthly payments or provide your own device, then the access charge is $20.00. If you have a phone that is on contract, it is $40.00 until the contract terms have been fulfilled and it automatically drops.  The reason we provide discounts on the line access for customers that choose to purchase a device using monthly payments is since we did not provide the large discount up front, there is nothing we need to recoup. In many cases, purchasing a phone with monthly payments and receiving the monthly discounted line access, is cheaper in the long term than purchasing a device upfront.

ChristopherM_VZW
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