KP440,

Let's restore the love. This is not the experience that we wanted for you when upgrading your phone.  I would also become upset if I received misleading information regarding an upgrade on my account.  Allow us a chance to review your account to help.  I will send you a private message to better assit you.

YareliM_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!