How can Verizon get away with wrongfully charging their customers?

Miembro

Dating back to February 2013 my account was wrongfully charged over $210 in data overage charges. When asked to be reimbursed I am met with poor customer service and being blamed with addressing the issue after too much time. The documentation is there so why does it matter how long ago it was, the fact of the matter is that Verizon Wireless collected over $210 of my own money that I never actually owed. Oh and also the reason the total is so high is because Verizon Wireless representatives lacked the initiation to fix the actual problem. Looks to me like Verizon is STEALING from their consumers. How you get away with this is beyond me.

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