karensiesta, We do like to operate with integrity and it does concerns us to hear it was not demonstrated during your recent encounter with us. When it comes to the port in credit, it can take about 2 to 3 billing cycles before the credit is added to the bill. What was the last information you were given when you spoke with us over the phone? CandiceH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!