Update:  I thought i was getting somewhere but was told i still need to wait for the phone to be processed.  It's been over 2 months.  The charge on my account is due in 11 days.  Delivery at the Fort Worth location has been confirmed by USPS and Verizon themselves, but nobody can seem to remove the charge?  Why is Verizon treating me as if it's still my problem?  The phone is in their hands(has been for 2 months)!!