But you do realize now that those offers are geared towards bringing in new customers or customers on another carrier? Not keep the ones that are already giving them money on a monthly basis. Unfortunately an ad is just that, an advertisement and doesn't go over in in bold the fine print. It does stink for you though that you thought you were getting a stellar deal and then didn't. Verizon definitely needs to know that their reps are misinformed and perhaps needs to implement a stronger training course.