To the OP. What plan do you have and how much do you pay for it? Is it by any chance unlimited data? If so, stay and deal with the not so good CS. I hate to say this, but if you go onto the Sprint forums, you will see similar rants and raves about their CS. I suppose it all depends on chance as to who you talk to. I like you know that Verizon has great cell coverage. Sprint, on the other hand, though it be cheaper will come with like I said. The same good and bad CS. But also, much worse coverage. But, if you don't go many plces and their coverage is good where you do go, then I would go. And I belive I stated before, TMobile will pay your ETF off for you. I belive.