I don't need to explain on this site why the phone was late. Every rep that I have spoken to knows why it was returned late and have ok'd an extension. I didn't activate the new phone right away because of the reason I was unable to return the original right away. I don't know why you would say an extension is not given if obviously, it is. My issues are that reps are not on the same page with a lot of information they are giving to customers, and if every single rep has confirmed that the phone is now in the warehouse, why should I still have to pay full price for the phone. If I'm going to pay full price, give me back the phone since I'm essentially buying it.