I ported 4 phones and was supposed to receive $100 bill credit per phone April 2014. I purchased everything from the Verizon store. They told me not to worry it will come off. After a few months, I called customer service. They tell me I need to go to the store. They can't help me. I just received an email about adding another phone I will get a bill credit. So I called and told them I never received my credit from last year. The rep says, they didn't have it then. I told her I brought a coupon in when I signed up. She tells me I have to go to the store and its up to the manager if he will credit my account. I am never going to see that bill credit. Verizon customer service obviously doesn't communicate with the stores and are not helpful.