Clearly there are still "issues" in the integration of Alltel into Verizon.    I don't have a specific answer for why one database says he's in and a second database says he's not.   Sounds like Verizon is not in synch with itself on this yet.   I would continue to escalate the issue up the chain until you get a resolution.   All the ground level customer service people can do is report what their screen says.   I think somebody higher needs to do an inquiry as to why the databases are not in synch with each other.   Please keep us informed and let us know how this all turns out